Yellow Box

BigYellow Box Frequently Asked Questions

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FAQ

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Yellow Box: Our services are currently available in Hong Kong Island, Kowloon and most of New Territories, but not include Outlying Islands, Piers, Airport and Hong Kong Convention and Exhibition Centre.

New Style Storage: New Style Storage services are available in Kwun Tong and Kwai Hing at the moment. We will soon expand to Chai Wan, Tsuen Wan and Hung Hom etc.

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Yellow Box: The operation hours of our delivery team are from 10am to 6pm, Monday through Sunday. Our customer service hours are available from 10am to 7pm, Monday through Sunday. Please feel free to contact us during our off hours and we will get back to you as soon as possible.

New Style Storage: Our customer service hours are available from 10am to 7pm, Monday through Sunday. To access your storage unit anytime you want, you need to make a booking with our customer service officer. Please feel free to contact us during our off hours and we will get back to you as soon as possible.

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Yellow Box: Our warehouse is located in Tsuen Wan,Kwai Chung and Kwun Tong and we are ready to expand to Fo Tan and Chai Wan etc. Our warehouse is not open to the public and is under 24-hours surveillance. We can make sure your boxes will not be opened by anyone except you.

New Style Storage: Our warehouse for New Style Storage is also under 24-hours surveillance and is not open to the public. Customers can make a booking before accessing, you can also put on a lock for your own storage unit.

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Yellow Box: For the security reasons, we do not allow public access to our warehouses. Only our staff is permitted to access the facility. However, we offer some private rooms in our warehouse, so you can make a booking with our staff in order to access/drop off things in our facility. Of course, you can also use our delivery service for your convenience.

New Style Storage: Our warehouse for New Style Storage is not open to the public. But you can make a booking with our customer service officers, so you will be able to access your storage unit anytime you want.

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Our warehouse is not open to public and is protected with ADT security system, 24-hour CCTV, temperature control, humidity control. Besides, our facility is also equipped with fire detection alarms and fire hose reels.

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Each member of our delivery team has to go through a rigorous training program, in order to offer you the very best in customer service. If you ever have any issues or complaints with any of our staff, please feel free to call us at 8135 2070 or send us an e-mail at info@yellowbox.com.hk

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After you have placed an order, you will receive a bill every month. You can choose to sign a letter of authority, so you will be charged automatically through your credit card every month. Besides, you can also transfer the payment by yourself or prepay your rental for six months or above through cheque.

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Yellow Box: Our minimum storage period is 3 month (excluding promotions), while our minimum charge is $200 per month.

New Style Storage: The minimum storage period for New Style Storage is one month.

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Yellow Box: Storage is always charged in monthly increments – there are no prorated charges, weekly rates, or discount(s) for taking your things out of storage early.

New Style Storage: Storage is always charged in monthly increments – there are no prorated charges, weekly rates, or discount(s) for taking your things out of storage early.

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Yellow Box: To cancel or terminate your plan, please make sure you retrieve all your boxes/items before your next billing date and you will only be charged until the end of your current billing month.

New Style Storage: To cancel or terminate your plan, notice has to be given 10 days before move out. You should also contact our customer service officers to sign the Confirmation of Move Out. While your deposit will be redeemed within 14 working days.

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Our mobile app is coming soon! Sign up for our newsletter to be the first to know when it's ready to go!

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We're sorry for the inconvenience. Please contact our customer support team and we'll work immediately to fix the problem. Give us a call at 8135 2070.

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All of our storage facilities are equipped with fire detection alarms, fire extinguishers and fire hose reels. Some storage will have automatic fire sprinkler systems./p>

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Annual fire safety checks have been conducted and passed at all of our building premises by certified fire safety companies approved by the Hong Kong Fire Services Department.

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All of our storage facilities operate in an open space plan and customers’ belongings are physically separated by location. As such, our storage facilities are not divided into partitions, sub-units or cubicles.

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Yellow Box: Access to our storage facilities is restricted to staff members only. However, we offer some private rooms in our warehouse, so you can make a booking with our staff in order to access/drop off things in our facility. Of course, you can also use our delivery service for your convenience.

New Style Storage: Our warehouse for New Style Storage is not open to the public. But you can make a booking with our customer service officers, so you will be able to access your storage unit anytime you want.

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All customers are not allowed to store any prohibited items, including all types of flammable items. Our moving teams reserve the rights to reject any prohibited items during pick-ups.

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According to the “Dangerous Goods Ordinance”, we refuse to collect the following items:

  • Category 1: Explosives and blasting agents (The Authority is the Commissioner of Mines)
  • Category 2: * Compressed gases
    • Class 1 Permanent gases
    • Class 2 Liquefied gases
    • Class 3 Dissolved gases
  • Category 3: Corrosive substances
  • Category 4: Poisonous substances
    • Class 1 Substances giving off a poisonous gas or vapour
    • Class 2 Certain other poisonous substances
  • Category 5:* Substances giving off inflammable vapour
  • Class 1 Flash point below 23oC
    • Division 1- immiscible with water
    • Division 2 - miscible with water
  • Class 2 Flash point of or exceeding 23oC but not exceeding 66oC
    • Division 1 - immiscible with water
    • Division 2 - miscible with water
  • Class 3 Flash point of or exceeding 66oC (diesel oils, furnace oils and other fuel oils only)
  • Category 6: Substances which become dangerous by interaction with water
  • Category 7: Strong supporters of combustion
  • Category 8: Readily combustible substances
  • Category 9: Substances liable to spontaneous combustion
  • Category 9A: Combustible goods
  • Category 10: Other dangerous substances
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For the first time, just sign up for an account online and schedule a free drop-off. Our delivery team will arrive at the place that you want on the scheduled day to drop-off your Yellow Boxes. We'll wait up to 20 minutes while you pack your stuff, or you may schedule a pick-up for a later day. Our delivery team will then help secure your boxes and transport them directly to our secure storage facility.

When you want something back, sign into your account and select exactly which boxes you want returned. We will bring your things back on the date and time of your choosing!

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You can store anything from clothes to books to DVDs, camping gear, and other seasonal items - as long as it fits in the box and doesn't exceed the weight limit of 30kg per box (the weight limit of Garment Box is 15kg). We ask that you use common sense when packing, so no perishables, glass or fragile items, explosives and flammables, hazardous materials or illegal substances of any kind.
Please refrain from storing anything that is alive (or was recently alive), items that might raise suspicious behavior and things that might smell over time.

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Our website (and very soon, our mobile app) offers a simple way to keep track of the items you store with us. After your pick-up is scheduled, our moving team will quickly walk you through the process and answer any questions you might have.

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Unless we are bound by legal requirements to do so, we will never open your boxes / New Style Storage unit without your consent! We will not touch, shift or remove any items belonging to you.

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Yellow Box: Our storage plans start at HK$42 per Medium Box, HK$65 per Large Box, HK$79 per Extra Large Box and HK$89 per Bulky Item.

For retrieval trip, the fee is $50+$30/box.

New Style Storage: $500/month for 10 feet unit, $650/month for 13 feet unit, $850/month for 17 feet unit.

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The more you store, the more discount you can get. When your monthly bill is over a specific amount of money, you will be able to enjoy an extra discount. Discount can be used in the payment of Medium Box, Large Box, Extra Large Box, Bulky Item and Garment Box (except delivery fee or any other charges). Discount will be applied on the monthly bill automatically.

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If existing customer have already stored items in warehouse and require more boxes, the newly ordered boxes’ first payment will be charged based on prorate rate (storage fee ÷ 30 × number of days starting from the day after boxes stored in warehouse to the day of billing cycle), after which storage fees will be charged at regular rate per month.
If the first batch of boxes’ fees are charged on 1st of every month and the delivery team picks up the second batch of boxes on 15th June, the first and second monthly fee for the second batch of boxes will be charged on 1st July. First monthly fee for this batch of boxes will be charged as prorate rate calculated starting from 16th June to 30th June (15 days). At this rate, each standard storage box’s prorate rate will be HK$42 ÷ 30 days x 15 days = HK$21, rounding to the next dollar. Second monthly fee for this batch of boxes will be charged at regular rate HK$42.

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As long as you give us at least 48-hour notice beforehand, you can move your boxes in and out of storage as often as you like! For return trips, the fee is $50+$30/box.

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If you're not sure how many boxes to order, we recommend that you order extra, just in case. When our moving team comes to collect your filled boxes for storage, just return any empty boxes you don't use at that time. We only charge for the boxes you store.

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After you've signed in on our online platform, you can update your full name, email address and phone number. You can also contact our customer service officer to change your contact information.

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We currently offer four kinds of boxes. The dimensions of the Medium Box are 60cm (L) x 40cm (W) and 31.5cm (H) , the weight limit is 25kg; The dimensions of the Large Box are 60cm (L) x 42 (W) and 46cm (H), the weight limit is 25kg. The dimensions of the Extra Large Box are 60.5cm (L) x 50cm (W) and 48.5cm (H), the weight limit is 30kg.

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First step, snap it shut. Second step, our moving team will offer you a tamper-proof fastener at no extra cost. Make your mark on the tab part of the fastener with a permanent marker and fasten. Done! (The fastener is not applicable for large bulky item)

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Our moving team moves a lot of boxes every day, so as a courtesy to them, we ask you to limit each box to a maximum of 25kg, and Extra Large Box weight limit is 30kg. We offer sizable boxes, so if you were to pack it all with books, it would get pretty heavy. You would be doing our movers a tremendous favor by splitting heavier items over multiple boxes and mixing them with lighter items such as clothing.

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Yes, you could use your own boxes. Each box will be treated as an oversized item charged at HK$89 per month. Each box must be comfortably carried by one person and its weight limit is 25kg.

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After we dropped off the empty boxes, you have up to 2 weeks to pack your items. During this period, you can label and take an aerial photo of your packed boxes so you know what you've stored in all the boxes anytime!

However, to save you time, our moving team could also wait up to 20 minutes upon drop off and pick up the packed boxes in one go. So we recommend having your storage items organized and set aside so you can quickly and smoothly load them into the boxes.

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Yes! Our delivery team will wait up to 20 minutes for you to pack and/or unpack your boxes. But due to a tight pick-up and delivery schedule, they are unable to wait past the allotted 20 minutes which is why we ask that you have your storage items organized beforehand so you can quickly pack / unpack your items.

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If you need to cancel or reschedule your appointment, you may do so as late as 6:00 pm the day before. Changes made after 6:00 pm the day before your appointment are subject to a HK$150 late cancellation fee.

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That's totally fine, we have a 14 days cooling-off period. Just let us know within 14 days after receiving our boxes and we'll send our delivery team to collect the boxes from you. Please note that there is a flat "empty box pickup" fee of HK$200, if you cancel after the 14 days cooling-off period.

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Of course you can! If you do not schedule a pick-up within two weeks of the initial delivery, we'll automatically start your billing cycle. Please note that the starting day of the bill is the day after the 14 days cooling-off period.

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In order for you to keep track of what's stored in each of your boxes, we recommend taking pictures of the items you'll be storing and adding a name and description as well. Each of our boxes have a unique ID and bar code attached on the side. You can take pictures of your boxes and upload them into the virtual catalogue with the corresponding box ID.

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Pick-up requires at least 48 hours notice prior to the cut-off time at 6pm and is subject to availability of our time slots. In case of emergency, please feel free to contact us at 8135 2070.

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You can schedule a pick-up online, it will only take you 2 minutes.

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For every pick up trip, the fee is $50+$30/box.

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Our delivery team will wait for up to 30 minutes while trying to get in touch with you. If you're still a no-show after 30 minutes, we'll have to charge you extra HK$150.

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Upon receiving your empty boxes, you have two weeks to schedule a pick-up. After two weeks, your monthly billing cycle of per box will start.

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Certainly! You can charge your name, phone number or address on our online platform. Please call us at 8135 2070 to find out how we can help you ship your stuff to a different address.

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If there are elevators, we are happy to deliver your items right to your apartment. However, if you need us to go upstairs, the fee is $200/floor (including stairs between drop-off point and the lobby of your building). If our car cannot park near your building and we need to push a cart on the street, the fee is $150/min.

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Don’t worry, if you are not able to re-pack your boxes within 20 minutes, but plan to re-store one or more of your retrieved boxes, simply schedule an appointment for the delivery team to pick up your boxes on a later date.

However, if you do not wish to re-store any of the boxes and are not able to return the boxes to us within 20 minutes, you will need to schedule another appointment on a different date for the delivery team to pick up your empty boxes. Please note we will charge a transportation fee of HK$50+$30/box.

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In order to protect customers’ and Yellow Box’s rights and interests, customers are required to sign a “Terms and Conditions” before they start using our services.

You can find out more about the “Terms and Conditions” by CLICKING HERE .

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Security Control System and Location

  • 24 hours CCTV

    24 hours CCTV recording service
  • Limited Access

    Restricted public access
  • Fire Prevention System

    Fire extinguisher, fire alarm and fire hose reel, No partition in our storage units
  • Air Conditioning System

    Temperature and humidity-controlled